Philippines guide · English
Treat credentials, one-time codes and recovery details as private. Support should help through a documented process, not ask you to hand over control.
Secure the identity layer
Use a unique password and protect the linked email or phone account. Enable multi-factor authentication where offered and store recovery information safely.
- Use a password manager
- Keep device and browser updates current
- Review active sessions and sign out old devices
Protect transactions
Confirm the destination and amount before approving a payment. Keep receipts and use the official transaction history when reporting a problem.
- Never pay a personal account in response to chat
- Do not allow remote-control access to your device
- Report an unknown transaction immediately